Services
The primary
function of CIOPS is to provide businesses both small and large with independent
professional support and advice for optimizing the utilization of their computer
resources. The provision of high quality products and services by CIOPS ensures that
these resources are integrated for maximum efficiency.
CIOPS support staff are
fully qualified professional engineers who complete comprehensive in-house training in
addition to their tertiary education. They supply, install and configure computer
networks and assist in the integration of the latest information technologies. These
services are backed-up with professional support services covering everything from remote
systems management to on-site maintenance and repairs.
In addition, CIOPS
provides project consultancy services and offers two primary annual support contract
vehicles, the Technical Assistance Agreement (TAA) and the Network
Technical Assistance Agreement (NTAA). Benefits of these concise
agreements, and our recently introduced Knowledge Management Assessment
service, are outlined under:
Service 1 - TAA
unlimited on-site computer support designed to meet the needs of small to medium sized
companies that wish to ensure that their businesses do not incur the added penalty of
spiralling contractor repair costs in addition to lost staff time.
Service 2 - NTAA
comprehensive computer network support designed to meet the needs of companies with
networks that require a relatively predictable level of onsite engineer support time.
Service 3 - KMA
professional and comprehensive assessment designed to assist the information technology
and business planning of forward-looking small and medium-sized enterprises (SME's).
Quality Policy
Statement
CIOPS Australia Pty Ltd
– The Computer Integration and Optimisation Professionals – is committed to
supplying both small and large businesses with business computer solutions, independent
professional advice and support on their computer systems. CIOPS is fully committed to
providing adequate resources and trained personnel to perform all quality–critical
functions, and has given careful consideration to planning its business systems to ensure
that a quality service is provided to customers.
The scope of CIOPS’
business covers the integration, installation, servicing and support of computer systems
and peripherals, including advising on and purchasing hardware and software. CIOPS’
Quality System complies with AS/NZS ISO 9002:1994, which covers relevant contractual and
customer requirements. Any elements of the Standard deemed inapplicable to the current
Quality System are subject to annual review, to ensure that the Quality System remains
closely aligned with the philosophy and operation of CIOPS.
The Quality System will
be regularly reviewed and audited to ensure continuing compliance with the Standard, and
to ensure that customers’ needs and expectations are identified and met. A Quality
Officer has been appointed by management as CIOPS’ representative in quality matters.
The Quality Officer is responsible for co-ordinating documentation and activities so that
CIOPS achieves its quality goals, and all employees of CIOPS are involved in maintaining
the Quality System, particularly in regard to customer service. Training in the Quality
System shall be provided for all employees. As General Manager I am committed to the use
of the Quality System to ensure that CIOPS provides leading edge service in the field of
computer engineering.
Gordon Bruce Adams (B Eng)
