| "Knowledge Management caters to the critical issues of
organizational adaption, survival and competence in face of increasingly discontinous
environmental change...... Essentially, it embodies organizational processes that
seek synergistic combination of data and information processing capacities of information
technologies, and the creative and innovative capacities of human beings.
Put another
way, relying primarily on information technologies for the company's competitive
advantage won't cut it any more.
Nor would
relying upon people the way they have been trained in the existing educational,
organizational and business models.
On the technological
side, the emphasis has been on creating more and more intelligent machines and programming
the wazoo to the last detail assuming that greater detail of definition can define a more
precise and accurate programming logic that can give you most accurate decisions resulting
in most accurate action that would result in best performance. Correct? Nooo!! Wrong!!
The problems with almost all kinds of
programs are that they cannot question their own underlying logic and related assumptions
and nor can they sense dynamic changes occurring in the business environment that they
have not been programmed by humans to detect in advance. In other words, faced
with a future that is increasingly difficult to predict based upon past data, such
programs relying upon memories of past data, fall out of whack despite their very
impressive number crunching capabilities.
What is the
solution, you ask? Well, good old common sense... However, some wise person had once
remarked: "Common sense is very uncommon." And another one once said: "The
real problem is not whether machines think, but whether men do." Kids, who are often
born with instinctive curiosity and the need for questioning anything and everything and
checking everything out gradually lose their instinctive knack for 'questioning the status
quo' as they are trained in the rights and wrongs of the society, the educational system,
the organizational systems and performance systems. They are trained to know and follow
the 'right' answers, the 'right' solutions and 'best practices' without knowing when to
question those answers, solutions and practices."
Relating the above
comments of Dr Yogesh Malhotra of @Brint.com to the business challenges facing most
companies today, better ways must be found to determine the best procedures and most
appropriate supporting technologies to meet these challenges. Receiving independent
and objective assessments and recommendations with reference to new and existing
technologies as well as the long-term objectives fundamental to a company's business plan,
is essential. CIOPS can provide professional and comprehensive Knowledge Management
Assessments (KMA's) designed to assist the information technology and business planning of
forward-looking small and medium-sized enterprises (SME's) in Australia.
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